A rant from Radian Flgith:
Here we are, another expansion to Ultima Online, and officially, by all reports rolling in, the absolute worst expansion to tear the shards to shreds. Lord Blackthorne's Revenge was riddled in the 2D client with missing tiles, Third Dawn's client was mostly unplayable, Renaissance was published without many of the features it was expected to be published with... Which officially makes The Second Age the only fairly smooth expansion to Ultima Online (and even it had some hiccups).
You would think that OSI would have learned that communication to its playerbase is important, particularly after the blatant lie that was known as "It's not a mirror..." (Think Arnold Schwarzenegger from Kindergarten Cop... "It's not a tumor..."), but they haven't. While personally, I don't think that reduction in vendor-count across the shards is a bad thing (heck, I think removing them altogether would be the right path, as I have fond memories of the days when if I needed a Mark scroll, I went to the Britain Mage Shop and asked a player standing there if they were scribing sixth circle... interaction that is all but gone, save for bank-sitters selling uber-rares and such). The excuse that people would have gone rushing out to place vendors in their houses so that they could get them grandfathered is ridiculous both by the fact that it is unlikely to have been the wide-scope problem that they thought it would be, and by the fact that players who knew nothing about the grandfather issue, but had heard that space was to be taken by vendors, dismissed their soon-to-be-grandfathered employees because they didn't want to take the chance that something might go wrong.
And maybe OSI thinks that logic is silly, because after all, nothing ever goes wrong with publishes.
We've now got the worst set of bugs in the game since Christmas 1997 when the shards were filled with black holes, and walking outside of Britain was a nightmare. Backpacks... not just any backpacks, mind you, but the primary backpacks of characters... backpacks are falling to the ground. For the first time in OSI history, they're working on replacing items. Of course, hey, who knows if the items were in your backpack, or your runebook, which has suddenly become a new container, if held in your hands during a trade. Monsters are tougher, which is good, but tamed creatures are being killed quickly... there's a reported incident of a lizardman killing a nightmare in one hit. I guess this is balance. Your enemies are now your friends, recall is going to the wrong facet... You name it, it seems to be broken...
But hey... it's not like you can play Age of Shadows anyway. After all, you're unlikely to be able to upgrade your account unless you sit on their server refreshing endlessly, and praying that it doesn't dump you one screen before you're finished. I know. I did with one account, and now two more are sitting around waiting to be upgrade. If you thought that the housing fiasco of Trammel was bad, this one's worse. Not because all the houses are being taken, but because you can't get into the game. Once you're account is upgraded though, it could take two hours for that upgrade to propegate, which means you're standing at your moongate thinking, hey, I'm going to Malas, and learning you're not quite getting there yet. It makes you wonder why they don't have multiple registration servers that they can bring online for something like this. It makes you wonder why they don't have multiple login servers too. As the day goes on, the reliability of being able to login or even pray that you get to upgrade... well, it seems to be getting worse.
Don't bother calling customer support either. They can't get to the website either, and that means they can't upgrade your account. Supposedly a GM can if you can get into game and page a GM, but I'm not counting on it, because the customer support rep that told me this also told me the game servers had been down for the past 48 hours -- a revelation to me, since I'd been on (sans-AoS) just an hour before. It'd be nice if customer support could bring up your account, enter in your key, and voila, you're upgraded... but then, that would be customer service, and as we all painfully know, OSI has no clue what that is.
I think the saddest testimony to all of this however, is that I can't help but laugh. There's a smile on my face between cursing OSI for this mess. A smile because hey, we've been down this road before. There were a few weeks where UO was largely unplayable due to lag. It took them forever to fix rubber-banding (I can already hear the newer folks out there wondering what rubber-banding is). I was killed in one of the Ilshenar dungeons the day LBR released because I walked through a tileless area, and my computer went whacko, and I lagged out and died (only to page a GM who told me they do nothing for death due to bugs, and then took me hounding him until he finally appeared so that he would at least take down the coordinates of the missing tiles... as I said to him at the time, "You know, it's sad when I care more about the game than you do."). Renaissance house-placement was a joke (and telestorming was just a brilliant idea). It's all par for the course.
Except for one thing. At least with all other releases, once the initial excitement died down, the game was playable (or if you had an uber-leet system for UO:TD)... The issues that are plaguing Age of Shadows are so staggering, and so numerous, and so painfully destructive to the experience of the game, that it has to be wondered if they bothered to test this before release, or if they simply came down to the wire, and had to publish, and decided, "Hey, we'll fix these bugs later." I'm going to take a stab and guess it's the latter, because I remember the nightmare that was the release of Renaissance. The game went gold, and it was on the shelves, and people could buy it, and Trammel didn't appear until a month later. Factions didn't appear until two or three months after that. So I can see why they'd be afraid to have the game hit shelves and have unpublished servers... but in retrospect, the state the shards are in right now makes one wonder if it was worth it.
Still, like I say, I've been down this road before. They'll patch it, they'll tweak things, and it'll all get better... eventually. They'll probably be on 24-hour duty until the huge issues are corrected, and they can kiss their weekends goodbye. And they'll want our pity, because they're doing it for us. Well, I for one will be smiling knowing they're working their butts off to fix this, because this, far more than any other release to Ultima Online, is unacceptable. Here, when most of us thought UO:R was the low point in expansions, we learn that AoS is here to correct that thought. Now, I'll be honest here... I think AoS has a lot more potential for fun, once they get all the kinks worked out. It's just that, well, the kinks should have been worked out before they made it live.
On the plus side, statloss is gone. ;)
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